Difference between revisions of "Game Help:TS3 Patching/Common Errors"

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(→‎expand Serious Error workarounds)
(→‎...when running the game)
 
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; You get an "Invalid File Found" error for various files.
 
; You get an "Invalid File Found" error for various files.
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: Go to this [[Game Help:TS3 Patching:Invalid File Error|Invalid File Error]] wiki page.
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: If you're not using the SuperPatcher to patch the game, or you get this when using Launcher to patch, use the links provided in [[Game Help:TS3_Patching:Patch_Download]]
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; You get an "Invalid File Found" error for the ''code_version.txt'' file.
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: If after replacing the ''code_version.txt'' from your backups or DVD did not resolve the issue, verify that you downloaded the correct patch for all BG/EP/SP with the correct ending '''from_x.x.xx.00x0xx''' in the filename, for the version that you currently have installed.
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:Eg: If you had recently installed HELS and skipped the 1.9/2.4 patch, you might have downloaded the ''Sims3_2.5.12.004001_'''from_2.4.7'''.004001.exe'' instead of the required ''Sims3_2.5.12.004002_'''from_2.3.33'''.003001.exe'' version the game is looking for to patch WA.
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===...when running the game===
 
===...when running the game===
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If you encounter any or all of these symptoms, try the following suggestions.
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If you encounter any or all of these symptoms, try the suggestions in [[Game Help:TS3 Load Issues]] and the [[Game Help:Sims 3 Crashing Checklist]] in particular.
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; Base Game not compatible with current Expansion Pack
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:If you have Expansion (or Stuff) packs, you have to let the Launcher quit and restart itself again in order to patch both the base game and the last-released expansion/stuff pack that you have installed. Yes, contrary to Sims 2 patching methods, patches from version 1.6 onwards, need to run separate updates for each game. If Launcher does not Quit and restart, you might need to do the fix for EADM glitch below, or logoff the machine and logon again. <br/><br/>
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:See the [[Game Help:Patch Table]] for the patch versions in each release that must match, at the very least for base game and the last-installed pack, as per EA's claims. But patching ''all'' the games to the same level now, may also mean less hassle next go round.
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:This guide shows [[Game Help:TS3 Patching Find Gameversion|how to find your GameVersion]]. <br/><br/>
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:If you're doing a manual patch, you need to download separate .exe files for each game and run them one after another (order does not matter).
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; Getting "The Sims 3 has stopped working" error message.
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; Getting the "Base Game not compatible with current Expansion Pack" error message.
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; Getting the "A Serious Error has occured" error message.
 
; Crashing during gameplay or at loading screen
 
; Crashing during gameplay or at loading screen
 
: Did you forget to remove CC before patching or installing a new pack? Do the standard troubleshooting as outlined in [[Game Help:Sims 3 Game Problem|Game Problem FAQ]] or read the '''standard troubleshooting''' steps below.
 
: Did you forget to remove CC before patching or installing a new pack? Do the standard troubleshooting as outlined in [[Game Help:Sims 3 Game Problem|Game Problem FAQ]] or read the '''standard troubleshooting''' steps below.
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; [[File:Serious Err1.png|thumb]][[File:Serious Err2.png|thumb]]  Getting the "A Serious Error has occured" error message.
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:# First, ensure that '''Documents/Electronics Arts/The Sims 3/''' folder is not opened in Windows Explorer (on Windows) or Finder (on Macs) while you're loading the game.
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:# With the game running, if you ALT+Tab (Option+Tab on Macs) out to Desktop, navigate to the '''Documents/Electronics Arts/The Sims 3/''' folder, double-click on the CurrentGame.sims3 folder and you get an error, you need to delete this folder. This means that the game cannot open this folder either. Quit the game and delete this corrupt folder.
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:# If the above "CurrentGame.sims3" folder is not empty, empty it out.
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:#* Copy the "CurrentGame.sims3" folder to your "Saves" folder and renamed it "BuggedSaveGame.sims3" or something
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:#* Then back in the original "CurrentGame.sims3" folder, select all files and delete.
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:#* You can then test if the "BuggedSaveGame.sims3" Save can be loaded from the Select a Game screen.
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:#* If you can, then do a SaveAs and name it under a different Save.
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:#* If not, you can just delete this "BuggedSaveGame.sims3" folder or continue on to the next suggestions.
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:# You can try to [[Game Help:Restoring Backup Saves|restore from a Backup save]].
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:# If no Saves to restore from, you can try this:
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:#* Create a New game based on the world this is happening in.
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:#* Save it (with a different name that the "Serious Error" one), and Quit Sims 3.
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:#* Copy the meta.data file from this newly created save to the "Serious Error" one or the "BuggedSaveGame.sims3" one, and replace it.
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:#* [[Game Help:Sims 3 Delete Cache Files]], exception logs, version.tag, etc that would be regenerated on each game load.
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:#* Load the game to test with the "Serious Error" or "BuggedSaveGame.sims3" save.
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<br clear="all" />
 
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:* [[Game Help:Package File Lag|Package File Lag]]  
 
:* [[Game Help:Package File Lag|Package File Lag]]  
 
:* [[Game Help:Improving Sims 3 Performance|Improving Sims 3 Performance]]
 
:* [[Game Help:Improving Sims 3 Performance|Improving Sims 3 Performance]]
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:* [[Game Help:Live Mode Freeze| Live Mode Freeze]]
  
  
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:# Also, due to the nature of the ''Open Neighborhood'' of The Sims 3, the CC item need not have been used in the Lot or Household you play to be causing issues, it could have been used by an Inactive Sim.
 
:# Also, due to the nature of the ''Open Neighborhood'' of The Sims 3, the CC item need not have been used in the Lot or Household you play to be causing issues, it could have been used by an Inactive Sim.
 
:# Finally, remember CC in Sims3Pack are not exempt from getting broken or becoming incompatible from one patch to the next.
 
:# Finally, remember CC in Sims3Pack are not exempt from getting broken or becoming incompatible from one patch to the next.
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==Related Pages==
 
==Related Pages==
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* Technical:
 
* Technical:
 
** [[Game Help:Sims 3 Game Problem]]
 
** [[Game Help:Sims 3 Game Problem]]
 +
** [[Game Help:Sims 3 Crashing Checklist]]
 
** [[Game Help:Sims 3 Delete Cache Files]]
 
** [[Game Help:Sims 3 Delete Cache Files]]
 
** [[Game Help:TS3 Uninstall]]
 
** [[Game Help:TS3 Uninstall]]

Latest revision as of 11:58, 29 December 2012

Sims 3 Game Help Categories:

Custom Content  | Installation  | Gameplay Guides  | Technical & Graphics Issues  | Miscellaneous Issues

MTS Help Q&A Forums
Search: 
TS3 Patching by Category

Before You Begin  | Patch Table  | Patch Downloads  | Invalid File Error  | Once It's Installed  | Common Errors  | Patch Update Log  | If All Else Fails  |

Contents

[edit] Overview

Some of the most common errors that occur during and after patching are addressed here. If the suggested workarounds do not work, try again after a reboot. If All Else Fails...

[edit] Errors Encountered

[edit] ...during patching

You get an "Invalid File Found" error for various files.
If you're not using the SuperPatcher to patch the game, or you get this when using Launcher to patch, use the links provided in Game Help:TS3_Patching:Patch_Download


[edit] ...when starting Launcher

Various Launcher issues
First thing you can try is to Bypass the Launcher to test if the game can be started with TS3W.exe directly.
Go to Launcher Issues.
To see the patch versions in table format, go to Patch Table.
If you suspect EADM is the cause, go to EADM Issues.


[edit] ...when running the game

If you encounter any or all of these symptoms, try the suggestions in Game Help:TS3 Load Issues and the Game Help:Sims 3 Crashing Checklist in particular.

Getting "The Sims 3 has stopped working" error message.
Getting the "Base Game not compatible with current Expansion Pack" error message.
Getting the "A Serious Error has occured" error message.
Crashing during gameplay or at loading screen
Did you forget to remove CC before patching or installing a new pack? Do the standard troubleshooting as outlined in Game Problem FAQ or read the standard troubleshooting steps below.
If that did not help, try the other links in the related section of that Game Problem page.



Lags and freezes during gameplay
These guides has some pointers to overcome or identify the cause:


Missing features or you get funny strings of text or things don't work as per usual
You still have CC that is not compatible with the patch or new pack.
Before doing any troubleshooting, perform a backup, just in case you messed up and need to start over. Do the standard troubleshooting guide below.


This is the standard troubleshooting guide.
  1. Don't be selective and try to think what is affected and what is safe, remove everything! Again, do the 3 steps in Game Problem FAQ; and play a new, CC-free game. Things should be corrected now.
  2. Check back with the creators if their items need to be updated - only they know if the codes have been changed. Until the creators updates the items, you have to play without these items.
  3. If you're interested to identify which item is causing the issue, do the binary-search method (aka the 50% method).
  4. Remember to always delete cache files after removing some CC and before loading the game to test.
  5. Don't save while doing this, as you're removing CC from your game.
  6. That should at least help you narrow down at what point your game starts crashing, to figure out what the problem might be.
  7. Please note that just because your game crashes on a particular file does not mean that file is corrupted or incompatible with the patch. Try putting in just that one file, deleting your cache files again, but this time start a new game.
  8. If you can repeat the issue on a brand new game with just this one file, then it is safe to presume this file is not compatible.
  9. Also, due to the nature of the Open Neighborhood of The Sims 3, the CC item need not have been used in the Lot or Household you play to be causing issues, it could have been used by an Inactive Sim.
  10. Finally, remember CC in Sims3Pack are not exempt from getting broken or becoming incompatible from one patch to the next.

[edit] Related Pages



[edit] If you still have problems

One final troubleshooting tip:



Search: 
TS3 Patching by Category

Before You Begin  | Patch Table  | Patch Downloads  | Invalid File Error  | Once It's Installed  | Common Errors  | Patch Update Log  | If All Else Fails  |

Sims 3 Game Help Categories:

Custom Content  | Installation  | Gameplay Guides  | Technical & Graphics Issues  | Miscellaneous Issues

MTS Help Q&A Forums
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